Phone. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. There will be two distinct input lines coming from each end of the socket. You then have a set of sockets within your house that you can wire in parallel to your cable socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Thanks for your first post and welcome to our community. Amazon product. Your wiring is then disconnected from the network, and can cause no mischief. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). How to install a microfilter. VLNeedham. Check the phone is seated in the base unit correctly & powered ON. 1 4. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Turn on your TV and get connected. BT Drop Wire > Junction box >Master Socket. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Your broadband should still work but may not perform as well as in the master socket. Grey/White – White/Grey. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. Faceplates after second visit. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Installing Virgin Media Wires. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. Then press and hold the security button on one of the original adaptors in your network for two seconds. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). There are 10 types of people: those. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. 1 ACCEPTED SOLUTION. I've looked for an external box but cannot. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. on 12-10-2022 15:38. Hello. QuickStart, set up and connections. g. easy install. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). a geeky broadband story. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Country. Re: Virgin Media Master Socket. TEL1 on the hub should take on your. Baffled By Virgin Cabling Avforums. 3. We would like to show you a description here but the site won’t allow us. Or you may be quicker than average! You won’t be involved the whole time. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. Options. #1 Hi All I’m new here. How To Connect Old Bt Master New Virgin Nte5 Avforums. We would like to show you a description here but the site won’t allow us. Solved: I have one phone socket in my bedroom that no longer works. I don't longer work there. The cable could be hidden within, or behind, furniture. Options. This means that the broadband router can be installed at either location and both will need ADSL filters. I'm currently renovating my living room, including the electrics. Virgin Media Quickstart set up. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. Other than that, sound like you need a VM tech to remedy. The cable wiring is the same as the Virgin Media Master socket. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Now go to your. So in steps, it's: 1. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Vonage 2nd line. All the sockets are put in for you if they do not exist already e. If you plug it into a phone socket or extension, it just won't work. I assume that on moving to. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Posts: 166. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 1 [or 192. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Thanks for posting, welcome both to the community and also Virgin Media. We would like to show you a description here but the site won’t allow us. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Connect a pair into pins A & B. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Hi. Further exclusions & legal stuff apply. You will then know for each phone if it is capable of. At least 30Mbps download speeds in every room or £100 one-off credit. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. I want infinity to be placed in my loft that is current. Purchased a new BT cordless phone and extentioin. the problem os the series its that you. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. Preparing for Landline changeover to fibre. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. CryptoWe would like to show you a description here but the site won’t allow us. Split the SSID so you know you are connecting to 2. Solved: Help with wiring - Virgin Media Community - 4630592. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . I have just received and sucessfully installed the Hub 5. Hi team. Faceplates after second visit. It is completely separate service to your internet service. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. Plug into the wall socket Push the red label end of the white cable, into. Solved Remove Un Phone Line Just. Sunday. We would like to show you a description here but the site won’t allow us. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. #3. This is usually marked as Line 1. Most people do, and besides you can pick one up for under £10 and that will allow 999 calls the same as the kit virgin provide. Now go to your telephone wall socket (where you plug the phone into the line). Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Now got a replacement cable and working . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The Virgin wall sockets just have one connector at the bottom. BT is initially proposing the SOGEA. on 12-04-2022 15:50. Virgin Phone Switchover. this like pulling teeth 🙂. All you need to do is contact Virgin Media and explain what the issue is. There will be two distinct input lines coming from each end of the socket. on 03-07-2023 01:02. I then unplugged the Pod and plugged it back in again and then it worked. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. It is divided into two parts: the main diagram, and the power and data line diagrams. Switching from Virgin Media to Vodafone. Any other sockets that currently work will still do so. Posts: 166. Account - Cable. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. 4. So you can either unscrew this one & push on the connector provided in the Quick Start pack. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Admittedly these will make more sense if you already have a basic. Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. Browse Virgin Media Virgin Media Community. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. There's nothing connected to that as far as I can work out, it is just an on/off switch. #2. If you can get Quickstart, you can choose one of two delivery options. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. on 12-01-2023 11:15. I have only got one rectangular shaped white socket (Shown as below) but it seems old. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). How long will the QuickStart installation take me? WiFi Hub - 30 mins. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. Stream from Virgin Media. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. Community home. Home Phone. Home broadband & landline. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Virgin Media have used the Openreach socket to provide telephone services. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. This is the point where Openreach's responsibility for the line ends, and your. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. TV box - 15 mins. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. My only real problem is that I have to pass the cable through a small hole in wall which requires the socket which is usually on an extention cable to be removed then another socket connected to it. Tudor. 23-08-2019 10:03 PM. I've got a new hub 5 and want to take advantage of it on my pc. (I did this video to help/guide new engineer as I did not find any for my self when I started. 21 Apr 2012. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. Options. 36 each. We would like to show you a description here but the site won’t allow us. But I have no Virgin Media Wall socket in my house. Solved No Virgin Media Wall Socket At Installation Community 4832746. The trueCall standalone device. You can contact the Team from this link:. VM don't use fibre inside the property. Re: Using existing Bt sockets with virgin. Registration is fast, simple and absolutely free so please join our community today. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. blogspot. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Sometimes there is no wall box, just a trailing cable. GPO Plan 4 socket and plug. . Virgin Media also often bundles its cable broadband packages with TV and phone services. Reply. All the sockets are put in for you if they do not exist already e. I don't longer work there. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. You can also identify a split socket looking at the side. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Which is fine. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. This seemed to be standard procedure for any phone fault reported. The cable wiring is the same as the Virgin Media Master socket. We have the quickstart pack but sadly cannot get broadband set up and working. Next, connect the power cable. Options. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Virgin Media. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. This is the easy part, just follow the steps below: Step 1. My Virgin Media App. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. You can also identify a split socket looking at the side. 17 Apr 2018. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. David_Bn. The video shows the best practice for termina. How to install Virgin Media broadband. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Options. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. Is it necessary to plug the cable to socket for having wifi, if so what can I. you’ll find a corresponding master socket within your. 17: Community Champion. Purchased a new BT cordless phone and extentioin. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. Options. There are only two cables connected to the master socket. 150 from a. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. 11-10-2023 06:41 PM. A Virgin Media wall socket is simply a point of entry into your home. Connect the Hub’s power cable with the blue tab. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Registration is fast, simple and absolutely free so please join our community today. Put the cable in place and tighten the tie (see diagram below). on 03-08-2020 18:05. Open the Master Socket up. Account - Mobile. Winner: Tie. If you plan on tackling the task yourself, be sure to familiarize yourself with the national wiring regulations. You will then know for each phone if it is. Router Plugin Port. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. com. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. 0. LincolnVoda. you’ll find a corresponding master socket within your. 19 minutes ago. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. We would like to show you a description here but the site won’t allow us. I would like to have the phone downstairs. 0 Thanks Reply. Plug into the Hub Push the white cable with the black label into the Hub. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. See where this Helpful Answer was posted. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. Wi-Fi boosters can help with those wireless signal dead zones around your home. Entertain me; Broadband DealsStream from Virgin Media. If your master socket’s the wrong type for QuickStart installation, or your wall. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I have hardwired (pins 5/2) to. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. It is really quite simple. Try each phone on its own in turn. I've looked for an external box but cannot find anything. See where this Helpful Answer was posted. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. SpeedBooking an engineer is easy with Virgin Media. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. The wall box may be branded with the logos of an old cable TV company (not VM). 0. Step 2: Order your Sky Broadband service. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Vonage 2nd line. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. 4 Kudos. 54 each £8. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Dave. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. You can re-use any microfilter and Ethernet cables. Virgin Media FTTP. Jul 22, 2008. This is usually marked as Line 1. However it doesn't work at all. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Other sockets are likely for extension landline phones. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. If losing a few Mbps isn’t an issue for you then of course that’s fine. " The hub is upstairs as previously said. My Virgin Media App. 5mm stereo jack to 2 phono plugs connected from the 3. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. You can also check for a loose cable as not all properties have a socket. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. For a wires-free alternative, you could use a cordless phone setup. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. We would like to show you a description here but the site won’t allow us. 29/07/15 - 16:50 #1. Lame. . Ordering And Installation Of Broadband Thinkbroadband. #2. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. There is limited ability to tweak the configuration of the BT phones, unfortunately. Lan Wiring Practically. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. If you look into the back of your Hub, you'll see a port. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Business, Economics, and Finance. What you want is a telephone line extension from the hub to where you want the phone base unit located. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. )In this video, I am showing the sta. Re: I need a Virgin Media Wall Socket. The master socket normally belongs to the phone line provider and in theory can't be moved. You need a small spanner to remove this, then push the provided connector over the exposed end. Which was great as that is in a better location than my master Socket was. A non-split socket will have the sockets and screws in the middle. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. . The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Step 3. Thank you - 5259182 - 3. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. If you're happy with this and for the charge we can make the arrangements for you 🙂. Brown/White – White/Brown. All the cabling is the property of Virgin Media and must not be touched. Now go to your telephone wall socket (where you plug the phone into the line). #1. CryptoStep 2: Order your TalkTalk Broadband service. A BT master socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Hi, Same problem here. Forum; Apps. I can only find the TV socket. Baffled By Virgin Cabling Avforums. 0 Kudos. Disconnecting the ring wire at the master socket will do. We're here to help. A second cable, the Ethernet, to deliver the internet from the router to the computer. Rob. 2. Thread the tie through the slot/hole in the back of the faceplate. We all know and love the internet and TV services that can enter our. Remove all other equipment connected to telephone sockets. 23/11/12 - 23:50 #14. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". The PC had no signal. The landline phone digital switch over is being rolled out from around now to be completed by 2027. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Options. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. I need to get in touch with - 5421552. 3 weeks ago.